Travel Terms

Stn Taxi AB, operating in Linköping from 1 December 2023, follows the standardized rules for taxi services in Sweden. If you travel with any of the companies within the Scandinavian Transport Network in Sweden, the following terms apply to you. These conditions are also applicable to subsidiaries within the group, which include STN Taxi Linköping, Linköping Miljö Taxi, Linköpings El Taxi, Linköping Taxi Östergötland, Linköping Kalmar Taxi in Linköping and Kalmar, and Kalmar Miljö Taxi AB. If you or your company has a separate agreement with Scandinavian Transport Network, that agreement takes precedence over these general terms and conditions. This document also contains rules for user accounts that can be created in the company's mobile app or on their website. All trips made by Stntaxi and companies within the same group are subject to these general terms and conditions. It does not matter whether you book the trip via mobile app, website, phone, or directly with a taxi car. By creating an account with us or booking a trip, you accept these terms.

1- Booking, Booking Confirmation and Cancellation

The time it takes for the taxi to arrive at the pickup location, start the trip, and reach the final destination varies depending on several factors. These include the time of the order, the number of available cars in the area, current traffic and weather conditions, and the demand for taxi services at that time. As a traveler, it is your responsibility to plan your trip with these factors in mind. Stntaxi in Linköping can provide you with information to assist with planning, either through their customer service or their app. Remember that this information is indicative and not binding for Stntaxi. When you have booked your trip online, you will receive a booking confirmation. If this confirmation does not match your order, you should quickly contact Stntaxi using the contact details in their mobile app, on their website, or in the taxi. You have the option to cancel your trip until Stntaxis booking center has assigned your booking to a specific car. For pre-bookings, this occurs approximately fifteen minutes before the scheduled pickup time.

When you pre-book a taxi to be picked up after a domestic flight, you can expect the taxi to wait for you for up to 20 minutes after the plane has landed. If you arrive on a charter flight, the taxi will be on site at the earliest 15 minutes after landing. This is because it often takes longer to handle baggage and possible customs checks for these flights. The taxi will wait for a maximum of 20 minutes. For pre-booked taxi trips after arrival by train or bus, the taxi should be on site no later than 5 minutes after your train or bus arrives and will wait for up to 5 minutes. If you are picked up at your home address, the taxi will wait for 5 minutes after arrival or 5 minutes after the pre-booked departure time. The taxi begins to charge for waiting time 5 minutes after arrival or 1 minute after the pre-booked departure time, as the service is then considered delivered. This also applies to trips with a fixed price. Please note that these rules do not apply in the event of significant delays of the transport means you are traveling with.

2- Pricing

When you are not traveling at a predetermined fixed price, the fare in effect at the time of your trip applies. You can see these prices on the price decals both inside and outside our taxis. More information about the prices is also available on our website. As a customer, you often have the opportunity to request a fixed price for your trip. This price is calculated based on the expected journey length and the planned route at the time the trip is to be made. If you want a fixed price, it is important that you inform the driver of this before the trip begins. It is also fine to request a fixed price when you order the taxi via our switchboard. However, remember that a fixed price cannot always be offered. This may be due to various factors such as uncertainty in calculating time expenditure or other circumstances at the time of booking.
Waiting charge applies from the time the taxi arrives at the pickup address. This cost is not included in the fixed price. For pre-booked trips, the waiting charge starts from the time your pre-booking is set to start, whether the trip is at a fixed price or not.

3- If the Taxi Does Not Arrive

If the taxi you have booked does not show up at the agreed time, please contact us directly. You can find our contact details in our mobile app or on our website. If you have received a booking number at the time of your order, it is good to have it available when you call us. It helps us identify your booking and handle your request more quickly.

4- Payment Options

As a customer, you have several options for paying for your taxi ride.
We accept most common types of credit cards, and it is also possible to pay in cash. If you are an individual or represent a company and have created an account with us, you can choose to pay for your trip afterwards via invoice. Such an account is offered after a regular credit check has been carried out and under special conditions. It is your right as a customer to always receive a receipt for your payment.
To contribute to reduced carbon emissions, we prefer to handle invoices electronically.

5- Handling of Complaints

If you feel that your trip or any of our services did not meet your expectations, we would like you to get in touch with us. On our website, there is a dedicated form for receiving your opinions and any complaints. If you need to make a complaint, please do so as soon as possible, and no later than 14 days after the date of the trip. If the trip was not carried out as you had planned, you should submit your complaint within 14 days from the planned travel date. If you are a customer who pays via invoice and have objections to an invoice, you should submit your complaint within 14 days of receiving the invoice. We strive for each complaint to be given a unique case number. This makes it easier for you to follow up and see the status of your case.

To submit feedback, complaints, request a copy of your receipt, or for other questions, use the button found at the bottom right of our website. There you can easily open and fill in the necessary form.

6- Responsibilities and Compensation

In the event of damage during your trip with our company, you may be entitled to compensation depending on the nature and origin of the damage. It is important that you inform us of any damages that you want compensation for, and this should be done as soon as possible, but no later than within two weeks from the time the damage occurred. Regarding damages to person or property during transport by taxi, we follow the provisions set out in the Traffic Damage Act (1975:1410). This usually means that compensation for such damages is covered by the traffic insurance of the taxi or any other involved vehicle. If you suffer an injury during the trip, you should apply for compensation through the insurance company of the concerned taxi. We are ready to assist you with information about which insurance company to contact. For damages not covered by the car's traffic insurance, you may be entitled to compensation from us if the damage was caused by negligence on our part or the driver's.
Our responsibility is however limited to direct damage. This means that we do not compensate for indirect damages such as lost income,

7- Luggage

Our taxi drivers are happy to assist you with loading and unloading your luggage at both the start and end of your journey. Ensure that all your luggage is included in the car and that you hand it over to the driver. At the end of the journey, remember to check that you have not forgotten anything in the taxi, such as your mobile phone, wallet, or other personal belongings. As a customer, it is your responsibility to keep track of your belongings. If you forget something in the taxi, please call us during office hours at the numbers 013-15 99 99 or 013-10 55 55.

If you find something in the car that previous travelers have forgotten, do not take it with you. Instead, you should leave it with the driver or make the driver aware of the forgotten item. The driver will then ensure that the item is handed over to the police lost property department. Items found in taxis after the end of the journey and not claimed within a short time are left by the drivers at the police lost property.

8- Rules for User Accounts in Mobile App and on Website

When you book a trip through our mobile app or website, you can choose to create a personal user account. This account offers several benefits, such as a history of your previous trips, the ability to register payment cards for a faster payment process, and saving favorite addresses to simplify future bookings.
To register an account, we need certain personal information from you, such as your name and email address. You will also be asked to choose a username and password. It is your responsibility to ensure that the password is strong enough to prevent unauthorized access to your account. We advise you to change your password regularly to reduce the risk of unauthorized use. Your password should be unique to this account.
As the account holder, you are responsible for all bookings made via your account. If you suspect that someone unauthorized is using your account, it is important that you contact us immediately to address the situation.

9- Handling of Your Personal Data

As the controller of the personal data you provide when booking a taxi, we handle these data with great care and in accordance with applicable legislation. We prioritize high data security in our operations.
The specific personal data we collect depends on the booking method. Through booking via a user account in our mobile app or on our website, we may collect information such as your IP address, GPS position, log of calls and/or SMS with the taxi driver or booking center, your user activity (such as clicks and visited pages, cookies or similar), settings on your phone, app usage, reports of app errors or system activity, choice of device and software, language settings, and similar.
If you prefer that we do not register this information, we recommend that you book by phone and use a hidden number.
The collected personal data are used to manage your order and to provide the best possible service. They can also be used to improve our services and products, customize communication to you, to send information, offers and newsletters, ask questions to you or for other marketing purposes.
We may need to share your data with partners, suppliers or within our corporate group to improve our services. This includes sharing information with our booking centers and the technology companies that operate our mobile applications and websites, as well as our taxis that function as subcontractors.
You have the right to access and correct your personal data that we have registered. If the data are incorrect, incomplete or irrelevant, you can request that they be changed. You also have the right to request to be removed from our systems. If you want to review or delete your data, please contact us through the contact channels available in our mobile app, on our website, or in taxis.

10- IF WE DO NOT AGREE

If, after having made a complaint about our services or sought compensation for damage you have suffered, you feel that your situation has not been handled in a satisfactory manner, there is always the option to escalate the matter to the General Complaints Board. This body offers an additional channel for finding a fair and rightful solution to your concerns.